Agentic AI · text & voice

AI agents that do the work, and show their steps.

An AI agent doesn’t just chat. It plans, calls tools (your CRM, calendar, inbox, spreadsheets), checks the results and finishes the job, inside guardrails you set. Run the replays below and watch every thought, tool call and approval step.

Run an agent Voice agent with tool calls

What is an AI agent?

Agentic AI is software built around AI models that can plan, use tools and take multi-step actions toward a goal, rather than only replying to prompts. Kaynat Umar develops agents that research leads, update CRMs, triage inboxes and run back-office tasks within defined guardrails.

Text agent · replay

Lead Research & Qualification Agent

Marketing agency · runs on n8n + Claude

When a new lead fills in the form, this agent researches the company, checks fit against your criteria, scores it, drafts a personal first reply and routes hot leads to the owner. A person approves every email before it is sent.

InputNew form submission: Daniel Reyes, Operations Lead at Northwind Dental Group (northwinddental.com). Message: “We have 4 clinics and miss a lot of calls after 5pm. Looking at AI options.”

10 steps · ~12 s

Agent tracethink → tool → observe → act

Press “Run the agent” to replay this run step by step.

Text agent · replay

Inbox Triage Agent

Founder inbox · runs on n8n + GPT/Gemini + Gmail API

Every morning it reads the overnight inbox, sorts each email by urgency and type, drafts replies in your tone from approved answers, and prepares a 30-second digest. Nothing is sent without your click.

InputOvernight inbox: 5 new emails (a client invoice query, a supplier price rise, a partnership pitch, a newsletter, a booking change request).

8 steps · ~12 s

Agent tracethink → tool → observe → act

Press “Run the agent” to replay this run step by step.

Voice agent · real recording

Voice Booking & Support Agent

Press play. The transcript follows the call, and on the right you see the tools the agent uses at the moment it uses them: order lookup, SMS, CRM.

AI receptionistGood afternoon, Lumière Skin Studio, this is Luma. How can I help?

CallerHi, I ordered the vitamin C serum last week and it hasn’t arrived yet.

AI receptionistI’m sorry about that, let me check for you. I can see your order left our studio on Tuesday, and it’s out for delivery today. I’ll text you the tracking link right now.

CallerThat’s perfect, thank you.

AI receptionistYou’re very welcome. Is there anything else I can help with today?

Live tool callssynced to the audio

Press play. Tool calls appear here at the moment the agent makes them.

Guardrails

Autonomous, not unsupervised.

Approval steps

Emails, refunds and anything sensitive wait for a person to click approve.

Least-privilege access

Agents only get the tools and data the job needs, nothing more.

Full logs

Every thought, tool call and result is recorded, so you can audit any run.

Clear hand-off

When the agent is unsure, it stops and passes the case to your team with context.

FAQ

AI agents, answered.

What is the difference between an AI agent and a chatbot?

A chatbot responds to messages. An AI agent is given a goal, plans the steps, uses tools such as your CRM or calendar and completes the task, reporting back when it is done or when it needs approval.

Is agentic AI safe to run on my business data?

It can be when designed properly: least-privilege access, approval gates for risky actions, encrypted credentials and full logging. Safety is designed in from the start, not added later.

What tasks suit an AI agent?

Repeatable, well-defined work with clear success criteria: lead research and enrichment, inbox triage, report preparation, data entry across systems and follow-up drafting.

Which AI models do you use?

OpenAI, Google Gemini and Anthropic Claude models, selected per task for quality, speed and cost. The architecture keeps models swappable.

Your turn

Which job should your first agent do?

Lead research, inbox triage, order support, quoting, reporting: tell me the task and I’ll show you how an agent would handle it, with guardrails.

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